GREEN PLANET BIO PRODUCTS
CANCELLATION/RETURN/EXCHANGE/ REFUND POLICY
PRODUCT CANCELLATION/RETURN/EXCHANGE/REFUND POLICY: Green Planet Bio Products (hereinafter referred to as “Firm”) has adopted the following policy, in respect of handling product cancellation, return, exchange and refund of the goods. The purpose of this policy is to define the conditions under which goods may be cancelled/returned for replacement/claim refund credit.
The Firm focuses on Consumer Satisfaction and aims at providing quality products to its Consumers. In case any Consumer is not satisfied with the quality or performance of any product then the same can be returned/exchanged within a period of 30 days from the date of purchase. Refund will be conditioned depending upon the Marketability and Saleability of the product. The conditions/criteria for the same are laid down in the present policy.
Applicability of this Policy- The present policy is applicable only for products that are in marketable and saleable condition or partially used products. This policy is not applicable to products that have been intentionally damaged or misused.
a. “Consumer” means any person who has purchased products offered by Green Planet Bio Products (inclusive of Green Planet Associates & Retail Customers).
b. “Green Planet Associate” means a person appointed by the Firm on a principal-to-principal basis to undertake sale, distribution and marketing of products and services of the Firm. (Hereinafter referred to as “GPA”)
c. “Retail Customer” means a person who purchases products offered by Green Planet Bio Products through a Green Planet Associate.
d. “Refund” means to pay back of money.
e. “Buyback/repurchase” is the process by which Green Planet Associate takes previously purchased products back to the Firm, and in turn receives refund or exchange for another item (identical or different) as determined by the Firm.
f. “Saleable” means goods unopened, unused, marketable, which has not expired and which is not discontinued or special promotion goods.
2. COOLING OFF PERIOD:
If any Green Planet Associate desires to terminate the Contract with the Firm during first 30 (Thirty) days of joining, he/she will be able to return all the products and material (purchased from Firm) and get full refund only if the purchased products are in marketable and saleable condition.
3. BUY-BACK/REPURCHASE POLICY:
The Firm gives full refund or buy-back guarantee to every Consumer on following terms:
a. The condition of goods/products shall be in marketable and saleable condition (i.e. any seal/protection on the good is kept unbroken) and the right of buy-back can be exercised by the Consumer within thirty (30) days from date of purchase / delivery (in case on online purchases).
b. The Firm is responsible to buy-back the marketable goods only after submission of original bill/delivery challan and copy of ID proof of the Green Planet Associate. The refund amount will be subject to the condition of goods.
c. The Firm shall refund amount after deducting of packaging, courier and commission paid against the returned product and all applicable taxes etc. as per the norms issued by the Govt. as amended from time to time.
4. PRODUCT RETURN PROCEDURE
a. Only the Green Planet Associate, who ordered the product from Green Planet Bio Products may return it directly. Any retail customer who wants to initiate return of goods may contact the Green Planet Associate from whom they purchased the product and the Green Planet Associate will then guide and help the retail customer in having the said products returned.
b. The Consumer may also write an email to [email protected] expressing the reason to return the goods along with a copy of the original invoice attached to it, for initiation of the return.
c. Pursuant to initiation of return request the Consumer should preferably personally deliver the said products to be returned to the point of sale along with the copy of the original invoice. In case the Consumer is unable personally deliver the products to be returned to the point of sale then the same can be shipped to the point of sale and the shipping details can be shared with the Firm/point of sale vide email. The liability of the products until they reach the Firm/point of sale is on the sender.
d. Once the Firm has received the products which may be personally delivered by the Consumer or shipped through a reliable shipping partner, the products will be subject to inspection by the Green Planet Bio Products officials.
e. Once the product and its condition has been thoroughly inspected then depending on the condition of the product refund or exchange will be processed within 7 working days of the receipt of such product. Green Planet Bio Products reserves its right to determine the marketability and saleability of the products returned.
5. RETURN EXCEPTIONS:
Products cannot be returned if they are in a bad condition. In case of online orders, if the package is tampered/damaged then the Consumer should not accept the delivery. Please contact the Consumer Grievance Redressal Committee in accordance with Grievance Redressal Policy available on Green Planet Bio Products website and report the issue within 48 hours.
Consumer is to make sure that the original product tag and packing is intact when the product is sent back, in case the Consumer wants the entire amount to be refunded. In case the Consumer returns the product after partially being used then the refund will be subject to inspection and reason for return. Further if the product provided to the Consumer is damaged or of inferior quality then in such cases the Consumer should report the issue with Consumer Grievance Redressal Committee within 48 hours of the receipt of such product to protect their interest at the time of inspection of the product once return in initiated.
The following products shall not be eligible for return or replacement:
a. Any product that exhibits physical damage to the box or to the product after receiving from the delivery boy.
b. Any product that is returned without all original packaging, including the retail box originally included with the product at the time of delivery.
c. Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number/Batch number.
d. Any product for which the Consumer is unable to furnish the original invoice which has been duly filled including the batch number of the product.
6. RESTOCKING FEE AND REFUND:
There is no restocking fee. But the Firm does not refund the original shipping and handling fees that was paid on the order, this will be deducted from a customer’s refund amount. Refund will be made to the original source of payment in case of cashless transaction. If the payment at the time of the purchase of the product was made through cash, then it is the diligent duty of the customer to provide with relevant account details at the time of raising the return request.
7. SUGGESTIONS & COMPLAINTS:
a. If you have any questions about this Policy or you are facing any further issue with respect to exchange/return process, please contact the Green Planet Bio Products Consumer Grievance Redressal Committee in accordance with the Consumer Grievance Redressal Policy/Mechanism provided on Green Planet Bio Products website.
b. Customers are requested to ensure that they provide a copy of the original bill at the time of initiating the return request. It is the diligent duty of the customer at the time of making the purchase to ensure that the Invoice is duly filled along with the Batch number of the product being purchased, which was mentioned on the invoice at the time purchase by the seller, to avoid any conflicts at the time of return.